I. Guaranteed 6 hour response time Service Level Agreement on Business Critical Support including first 2 hours of labor per incident

 II. Up to 4 hours of Remote Support Monthly

 III. Total Desktop and Server Care Package

 IV. On-site rate reduced by $10 per hour.

 V. Expanded Business hours from 7AM – 7 PM.

 VI. Quarterly Physical Inspections

 I. Guaranteed 4 hour response time Service Level Agreement on Business Critical Support including first 4 hours of labor per incident.

 II. Unlimited Monthly Remote Support

 III. Total Desktop and Server Care Package

 IV. On-Site Rate reduced by $20 per hour.

 V. Expanded Business hours from 7AM – 7 PM.

 VI. Quarterly Physical Inspections